Services

Coordinate the everyday running of your building. Bring site inspections, contractor activity and communication with owners, residents and occupiers into one agreed management scope.

• Building inspections and operational priorities
• Contractor attendance and work coordination
• Resident, occupier and committee communication
• Action tracking and management reporting

Plan routine servicing around the assets in the building. When a fault occurs, coordinate assessment, approvals and repair, then follow through on completion and outstanding actions.

• Preventative maintenance schedules
• Reported faults and reactive repair coordination
• Work scopes, quotations and approval tracking
• Completion records and recurring-fault review

Keep shared spaces clean and well presented through an agreed service scope. Bring common-area cleaning, periodic work and waste services together with presentation inspections and follow-up on service quality.

• Common-area cleaning
• Periodic cleaning work and waste services
• Grounds and shared-space presentation
• Presentation inspections and service-quality follow-up

Content to provideConfirm the cleaning delivery model, provider responsibilities, service frequencies and property-specific scope before launch.

Use asset information, condition and service history to inform maintenance budgets and future works. Give owners a clearer view of priorities, options and anticipated expenditure.

• Asset registers and maintenance history
• Maintenance budgets and expenditure monitoring
• Repair and replacement priorities
• Input into renewal and capital planning

Identify operational risks and coordinate the steps needed to address them. Keep ownership, decisions and follow-up visible as conditions at the property change.

• Site observations and operational risk registers
• Practical controls and agreed action plans
• Specialist assessment where required
• Review, escalation and action follow-up

Coordinate emergency planning around the building, its occupants and its operating arrangements. Bring appropriate specialists into procedures, training and exercises.

• Site emergency procedures and contact arrangements
• Coordination of specialist planning advice
• Training and exercise arrangements
• Review of findings and preparedness actions

Coordinate specialist inspections and audits, review available service evidence and track identified gaps. Bring the relevant records and responsible people together for an informed response.

• Specialist audit and inspection coordination
• Essential safety measure service evidence
• Registers of findings and assigned actions
• Documentation and client decision tracking

Shape security arrangements around how the property is used. Coordinate access procedures and appropriate security providers within an agreed scope.

• Access procedures and visitor arrangements
• Security provider scope and coordination
• Coordination of access-system servicing
• Incident records and escalation procedures

Plan front-of-house support around the needs and rhythm of the building. Define how arrivals, enquiries, deliveries and shared amenities are handled.

• Reception, arrivals and visitor assistance
• Resident enquiries and service requests
• Parcel and delivery procedures
• Shared amenity and booking support

Turn an agreed requirement into a coordinated project. Bring consultants, contractors, client decisions and site communication together from initial scope through to handover.

• Project briefs, scopes and quotation coordination
• Consultant and contractor coordination
• Cost, progress and variation tracking
• Defect follow-up and handover records

Coordinate proposed building improvements and the consultants, documentation and permit processes they require. Keep decisions and dependencies clear before works proceed.

• Building improvement and refurbishment coordination
• Appropriate consultants and building surveyor liaison
• Permit documentation and application coordination
• Works scheduling and handover information